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Customer Services Champion/Patient Care Co-ordinator

Job Reference: 00017781
Date Posted: 09 January 2020
Employer: Blue Sky People Ltd
Location: Bracknell
Salary: £25,000 to £35,000
Sector: General Dental Practice > Dental Nurse, General Dental Practice > Dental Receptionist, General Dental Practice > Dental Surgery Assistant, General Dental Practice > Practice Manager, Dental Services > Sales & Marketing, Dental Services > Training & Development
Job Type: Permanent
Closing Date: 06 February 2020

Job Description

Our client operates an established but growing healthcare business in the Bracknell Area.


Due to ongoing expansion of their business, they are now looking to appoint a Customer Service Champion to their patient care coordination team.


The role is well suited to an experienced and commercially minded customer services specialist from a healthcare, retail or hospitality background where a positive customer experience is central to the role.


Applicants should be recognised as forward thinking, motivated and with an attention to detail who are also commercially aware and are keen to work in a team setting.


You will be working closely alongside the Business Development Manager to develop and deliver clear customer communication processes and procedures as well as discussing specific treatment plans and customer concerns on a one to one basis with clients.


While some experience working in a healthcare setting would be advantageous, we are actively seeking applications from fast learning and adaptable candidates, who can clearly demonstrate their experience delivering exceptional customer service experiences in their previous roles.


Key Responsibilities
Achieves business targets through effective planning and monitoring
Ensures exemplary patient care according to agreed standards
Educate, inform and motivate patients to maximise treatment plan acceptance
Implement, monitor and maintain standards, systems and procedures
Sets and reviews realistic goals
Provides management information for self and others
Develop and continuously improve methods of communicating with referring dentists
Monitor satisfaction of referring dentists and referred patients


Competencies
Business Focus
Customer Service
Concern for Order and Quality
Self Confidence
Motivating and persuading
Interpersonal understanding


In return, our client offers a competitive remuneration package including sales based bonus incentives.


All enquiries will be handled in strictest confidence. Please do not hesitate to contact us for a no obligation and confidential discussion about this exciting opportunity.